In collaboration with division leadership, the SyncUp group staff designed a strategic learning program that impacted 150 leaders and managers. Experiences included strategic planning sessions, off sites, workshops, facilitated team and cross sales team discussions, individual coaching, applying new processes and protocols for customer service and customer retention.
The leadership team developed dialogue practices that expanded their ability to step back, assess the situation with new eyes and challenge current understanding. They taught these practices to all division leaders and managers. Younger managers were invigorated and given opportunities to grow and innovate.